Shipping Policy

Shipping

  • Please allow between 1-3 days for your order to be processed, we do try to get orders out within 24 hours, excluding weekends, but sometimes things happen that are not under our control.
  • Shipping is FREE when an order is over $60, Australia Only.
  • A small charge applies if you wish to use express post (Orders over $60)
  • Flat rate postage or standard courier costs apply to orders under $60 
  • If you have chosen a courier (because it may be cheaper) we reserve the right to send the parcel by Australia Post and we will cover the difference in cost. This is because sometimes, for some areas, we know Australia Post will be quicker.
  • Please allow 5-8 days for standard postage and/or courier (this is their recommendations!)
  • WA and NT customers can take up to 10 days.
  • If you have not received your parcel in what you believe to be a reasonable time, please email us at admin@amenas.com.au or check your Amenas Customer Account for the tracking number, you will be diverted to another website, either Australia Post or the Couriers.

 

We do our best to use eco friendly packaging. If not compostible the packaging is recylable, and/or made from at least 80% recycled materials.